Inbound is a telephony service for both geographic and non-geographic numbers that provides online access to a full range of call routing, monitoring and managing tools to empower any business with the perfect customer service.
Available as Contact Point, Contact Path and Contact Pro, our Inbound services need no capital outlay, can be set up on the network in minutes for maximum operational flexibility, and are incredibly easy to use, thereby increasing the productivity of your business.
So if you’re looking for feature-rich network services that are scalable and cost effective without the capex, and you want all this through an easy to use web interface that allows you to make changes live in an instant, we have the right Inbound solution for you.
What does it do? Use with any number, anywhere, from any device – the service is available on both geographic (01/02) and non-geographic (08/03) numbers and is accessed through a secure user friendly website that can be accessed from any device.
Easy to use – the entire service is designed to be jargon free, intuitive, and enables you to become very productive, very quickly.
Immediate to set up – everything’s online and directly feeds into our network giving the ability to instantly create or make changes to call plans, announcements and other features.
No capital outlay – no set-up costs means that it can be funded out of operational spend, enabling quick decision making and implementation.
From simple call routing to complex call centre services we’ve got the right Inbound service to suit your business:
Contact Point – ideal for the sole trader/single site business who wants to set up and change their call routing according to opening hours/staff availability.
Contact Path – suitable for multi site/multi department organisations that are looking to route calls according to who the caller is, by caller’s location to the nearest office, or the relevant account manager. Hunt group routing across particular teams is also possible.
Contact Pro – provides complex, reliable call centre functionality, suited to businesses that place high value on customer service and who are looking to deal with incoming enquiries effectively without missing a call.
Excel in customer service, for example by managing callers during busy hours or when the office is closed.
Cater for business continuity in the event of a disaster by instantly redirecting calls to another site.
Record calls for compliance or training purposes and report on productivity.
Provide contact centre services such as call centres looking to professionally handle calls for multiple clients.
Create a local (01/02 number) or national (08/03 number) presence.
Monitor advertising campaigns and report on the return on investment.
Click the below product matrix to show the features for each Inbound service. In addition, a range of optional features can be bolted on to the Inbound products, including advanced real time call statistics, call recording, voicemail and call whisper.
Call Stats Example
Easily interpreted graphs of your inbound call statistics helps you track calls and enhance your marketing. Snapshot data provides you with results of call handling efficiencies enabling you to make informed decisions.