In environments where busy operators or receptionists are answering and transferring calls for single or multiple sites, the Office Console application provides a fast and efficient screen based alternative to traditional phones and DSS consoles.
Callers can be identified and answered with the appropriate greeting using the mouse or keyboard shortcuts before being transferred to the desired destination.
Operators are able to quickly search by name or department across single or multiple office networks and view the destination extensions presence status allowing a consistently informed and professional service. There’s even a quick way to drag calls straight onto a user’s mobile phone icon for fast external transfer.
Compatible with: Panasonic KX-TDA (requires optional LAN Link Card), KX-TDE, KX-NCP and KX-NS1000
Connection: RS232 or TAPI/CSTA across LAN
Fast, informed and professional call handling
Identify and answer priority calls out of queue sequence
Answer and transfer calls across multiple branches
Rich presence of all users across multiple branches
Add quick notes to parked calls
Quick name search function across the whole network
Manage users feature status and call forwards
Simple drag and drop transfer, even to a user’s mobile
Custom keyboard shortcut keys for call handling
With our expertise and experience you can be assured that any solution will be professionally planned and deployed, and will be administered and maintained after installation meaning you can carry on with business leaving the problems with us.